User Experience Researcher & Service Designer
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End to End User Research & Service Design
Project Type
Date
Customer
Role
I spearheaded the transformation of a re-employment program, shifting from in-person to remote services, resulting in substantial cost savings and a surge in program participation.
1. Company Costs: Re-employment counselors had to spend funds to travel to employment centers across the State of Utah to provide in-person counseling to unemployed claimants. We needed to save 2.1 million dollars of the Re-employment and Eligibility Assessment (RESEA) program grant.
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2. Barriers to Participation: Claimants would often cancel their appointments because they were unemployed and could not afford to spend money on gas or public transportation to meet with the counselors in person.
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