Create Your First Project

Start adding your projects to your portfolio. Click on "Manage Projects" to get started

.pro-gallery-wix-wrapper {display: block !important;} .pro-gallery-wix-wrapper .gallery-item-container {opacity: 1 !important; display: block !important;}

Usability Testing

Project Type

Date

Role

Conducted moderated usability testing with users and admins of the bulk edit feature for Acquia DAM (digital asset management).

.pro-gallery-wix-wrapper {display: block !important;} .pro-gallery-wix-wrapper .gallery-item-container {opacity: 1 !important; display: block !important;}

Problem

1. Company Costs: Re-employment counselors had to spend funds to travel to employment centers across the State of Utah to provide in-person counseling to unemployed claimants. We needed to save 2.1 million dollars of the Re-employment and Eligibility Assessment (RESEA) program grant.

2. Barriers to Participation: Claimants would often cancel their appointments because they were unemployed and could not afford to spend money on gas or public transportation to meet with the counselors in person.

3. Loss of Economic Purchasing Power: A new State law passed stating that failure for claimants to meet with a re-employment counselor would result in a denial of unemployment benefits.